Refund policy
We are dedicated to ensuring our customers have a confident and satisfactory shopping experience at our store, characterized by superior product value and a seamless process. Our return and refund policy is designed to instill trust and assurance in every purchase made with us.
We strive for our customers to receive their ordered products promptly and in impeccable condition. Should you find any discrepancy between the received product and the specifications outlined in your online order, you are entitled to request a refund within a 7-day window from the date of receipt. Kindly reach out to us at info@redmi.ca to initiate the return process for either a refund or exchange.
For a return to be eligible, the item must remain unused and in its original packaging, maintaining the condition in which it was received.
In instances where the product sustains damage during transit or arrives in a non-functional state, we request that you promptly document the issue with a photograph and contact us on the same day.
Refunds are processed upon receipt of the returned product. However, if there are discernible signs of use, our product team reserves the right to determine a reasonable refund value. This measure is in place to safeguard both our devices and customers from potential misuse or abuse of our return policy.